Return & Refund Policy

Last Updated: July 14, 2026

At Elite House, customer satisfaction is important to us. We carefully inspect and package every order before dispatch. If you receive a damaged, defective, incorrect, or eligible returnable product, please contact us according to the policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• The item must be returned in its original packaging with all tags, accessories, manuals, and other items included.

• You must provide your order details and proof of purchase.

• For damaged, defective, incorrect, or missing items, clear photos and/or an unboxing video may be required.

Items returned without prior approval may not be accepted.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos of the product

• Photos of the outer packaging

• An unboxing video, if available

After verification, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

3. Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse or improper handling

• Used, washed, altered, or modified products

• Products returned without original packaging or accessories

• Clearance, final-sale, or non-returnable items

• Personal-use or hygiene-sensitive products once opened or used

• Gift cards, if applicable

4. Return Process

To request a return, please contact Elite House through our website’s Contact page with your order number and reason for the return.

Once your request is reviewed and approved, we will provide further return instructions.

Please do not send any product back without receiving return approval from us first.

5. Return Shipping

Return shipping costs may depend on the reason for the return.

If the return is due to a verified damaged, defective, or incorrect product, Elite House may arrange the return or cover eligible return shipping costs.

For other approved returns, return shipping charges may be deducted from the refund or paid by the customer.

6. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if any, may be non-refundable unless the order was incorrect, damaged, or defective due to an error on our part.

7. Cash on Delivery (COD) Refunds

For eligible Cash on Delivery orders, approved refunds may be processed through bank transfer, UPI, or another available refund method. Customers may be required to provide the necessary payment details securely for refund processing.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

9. Exchanges

Exchanges are subject to product availability and approval. If the requested replacement product is unavailable, we may offer an alternative product, store credit, or a refund where applicable.

10. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us through the Contact page on the Elite House website.

Website: Elite House

By placing an order with Elite House, you acknowledge that you have read and agreed to this Return & Refund Policy.