Refund policy

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • A valid proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Personal care items
  • Used or damaged products (not due to our error)
  • Sale items (if applicable)

Refunds

Once we receive your returned item, our team will inspect it thoroughly.

  • You will be notified regarding the approval or rejection of your refund
  • If approved, the refund will be processed within 5–7 business days
  • The amount will be credited to your original payment method

Damaged or Incorrect Products

If you receive a damaged or wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, kindly share:

  • Clear photos of the product
  • Order details

Contact Us

For any return or refund-related queries, feel free to reach out:

📩 Email: care@elitehouse.online